Last updated: [TO CONFIRM: date]
1. Scope
This policy applies to payments for Aurum Biotech Training Academy programmes (the diploma and individual courses) and to scientific services and products.
2. Training programmes
- Cancellation before the programme starts: [TO CONFIRM: refund amount and deadline, e.g. full or partial refund up to X days before the start date].
- After the programme starts or after accessing course content: [TO CONFIRM].
- Diploma: [TO CONFIRM: whether refunds are possible per semester or per course, and how completed courses are treated].
- Cohort cancelled or rescheduled by Aurum: [TO CONFIRM: transfer to a later cohort or refund].
- Transfers: [TO CONFIRM: whether enrolment can be transferred to another person or cohort].
3. Scientific services
[TO CONFIRM: cancellation and refund terms before and after samples are received or work has started.]
4. Products
[TO CONFIRM: returns, damaged or incorrect items, and products that cannot be returned for storage or safety reasons.]
5. How to request a refund
Email training@aurumbiotech.com (training) or info@aurumbiotech.com (services and products) with your name, order number and reason. [TO CONFIRM: response time]
6. How refunds are paid
Approved refunds are returned to the original payment method in Jordanian Dinars (JOD). The amount received may differ slightly because of bank exchange rates or fees. [TO CONFIRM: processing time and any non-refundable fees]